RETURNS & EXCHANGES

RETURNS & EXCHANGES

Exchange and return requests regarding your online orders are accepted if they are delivered to the official address of Geny Society within 14 days from the date the products are delivered to customer.

For defective products, a written notification must be made to Geny Society within 2 days from the date of delivery.

Please send your requests regarding exchanges and returns to the e-mail address of info@genysociety.com

We would like to remind you that the products to be returned or exchanged are your responsibility until they are delivered to us.

The products must be returned without any defects, with their original package and accessories. It will be assumed that the products with the protection band removed, used, damaged have been used and will not be accepted for return.

DOMESTIC RETURNS & EXCHANGES POLICY

For product exchange, you must return the purchased product and create a new order for the product you requested.

All exchange and return shipping fees must be paid by the customer. Any logistic company can be selected for product delivery.

Returns are not accepted for products that have been used or damaged.

In accordance with legal regulations, all orders are shipped with delivery note and invoice. Make sure that the original documents sent to you are included in the shipment. Products without an invoice are not refundable.

DOMESTİC RETURNS & EXCHANGES PROCESS 

For the product to be returned, we kindly ask you to inform us by e-mail before shipping.

Please provide us the logistic company information and tracking number of the delivered item.

If the product complies with the return conditions, the return process is completed within 2-10 business days.

Your refund will be transferred to your account within 3-5 business days.

For product exchange, you must return the purchased product and create a new order for the product you requested.

If the product does not comply with the return conditions, it will be sent back to your address.

Please send the returned product to the address below by covering the shipping costs;

Maslak Mahallesi Taşyoncası Sokak Ağaoğlu 1453 Sitesi A3 Blok Kat:11 Daire:61 Maslak/ Sarıyer/İstanbul 34398

INTERNATIONAL RETURNS & EXCHANGES POLICY

İnternational Exchange and return request can only be accepted if the products have been delivered within the legal period of 14 days.

For product returns, you must return the purchased product and create a new order for the product you requested.

All exchange and return shipping fees and Turkey customs cost must be paid by the customer. Please note that failure to pay the customs cost will result in package to be held at the customs therefore the return process will not take a place. 

Please contact us before return&exchange process by info@genysociety.com

Returns are not accepted for products that have been used or damaged.

In accordance with legal regulations, all orders are shipped with delivery note and invoice. Make sure that the original documents sent to you are included in the shipment. Products without an invoice are not refundable.

INTERNATIONAL RETURNS & EXCHANGES PROCESS

For the product to be returned, we kindly ask you to inform us by e-mail before shipping.

Please provide us the company information and tracking number of the delivered item.

If the product complies with the return conditions, the return process is completed within 2-10 business days.

Your refund will be transferred to your account within 3-5 business days 

For product exchange, you must return the purchased product and create a new order for the product you requested.

If the product does not comply with the return conditions, it will be sent back to your address.

Please send the returned product to the address below by covering the shipping costs;

Maslak Mahallesi Taşyoncası Sokak Ağaoğlu 1453 Sitesi A3 Blok Kat:11 Daire:61 Maslak/ Sarıyer/İstanbul 34398